All available products are enlisted in the left of the page. Select the desired brand and click on it once and you will be redirected to the brand description page.
Click the button “Buy now” and you will be directed to the shopping cart. Indicate the amount of cartons you would like to purchase and click “update cart” to see the total price. Then click “Confirm order” button. If you would like to purchase several brands then push “Continue Shopping” button and repeat the aforementioned steps.
After clicking “Confirm Order” button you are directed to the Account Access page. Log in to your account you already are registered at the site, or use your email to create a new account. Then you will be taken to Shipping and Billing page. Fill in the required information and click “Submit” button.
You are directed to the Secure Checkout Server where you have to indicate the personal information from your card. After that, push “Purchase” button.
If everything is correct you will receive an Order Status Notification Letter, confirming that your order is authorized; and after a while Order Shipment Confirmation. Both letters are sent to the e-mail address you have indicated while logging in.
Your order can be declined due to one of the following reasons:
In any case, please contact our Customer Services Center, and the operators will help you to place the order successfully.
No, unfortunately this option was cancelled by Visa Rules and Regulations.
Unfortunately, no. At this time we are not able to process phone or fax.
We ship the products to every place across the USA, including Puerto Rico, and several European countries except Italy, Finland, The UK, Germany, Netherlands, Ireland and Sweden.
Currently we accept Bitcoins, Western Union and MoneyGram.
Please send an email with the request to fix this problem and the number of your order to our Customer Support Center. You will receive soon an email concerning this issue.
In case you want to cancel your order, you should contact our customer support center providing the number of your order; your money will be deposited to your account within 2-3 business days.
The limit is set by the legislation of your country. However, we kindly ask our first-time customers to order a maximum number of 6-10 cartons.
Immediately after the order placement, you will receive the e-mails confirming that the order is authorized and then, shipped. In addition, you can contact our Customer Services Center any time you need any kind of assistance.
The average shipping term is 16-30 days from the day of shipping. If you have not received the order either completely or partially within these time frames, please contact our Customer Services operators, providing them with the number of the order and your name.
The shipping cost is $11.9 per carton.
Unfortunately, we are able to ship the packages containing not more than 3 cartons, since it is the maximal number allowed by the Customs.
We always ship the complete orders on the same day in packages, containing 2-3 cartons. Sometimes the packages could be delayed in the airports or other places, causing the interval in the arrival. Please, don’t be worried, the remaining part of the orders usually arrives within several days.
The tobacco products available here are manufactured by European subsidiaries, in compliance with all corresponding quality and safety standards.
No, we do not sell, or disclose the confidential information to any third party. The information is only used for processing, and shipping purposes only.
A complete refund of the cost of the products and shipping expenses is guaranteed, as well as the re-shipment of the lost products, free of any charge. If you prefer us to credit your account, please let us know, and we will refund your money. Please, allow 7-14 business days for you account to be credited back. Please, do NOT cancel payment through your card issuers.
You can contact our Customer Services, by sending your e-mail to [email protected] Please, enclose the number of your order, and/or the detailed description of the problem, so our support team could provide you the most efficient assistance.
Yes, we do our best to enlarge the variety of tobacco products available at MyDiscountCigarette.net.